Privacy Policy - Skip Hire Feltham
Welcome to Skip Hire Feltham. We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage our services.
Information We Collect
To provide our skip hire services effectively, we collect various types of information. This information is crucial for delivering our services and improving your experience with us.
Personal Data
We may collect personal information such as:
- Name
- Address
- Email Address
- Phone Number
- Payment Information
This data is collected when you book a skip, make a payment, or contact us for support.
Usage Data
In addition to personal data, we gather information on how you interact with our website and services, including:
- IP Address
- Browser Type
- Operating System
- Pages Visited
- Time Spent on Pages
This usage data helps us understand your preferences and improve our offerings.
How We Use Your Information
We utilize the collected information for various purposes to ensure a seamless service experience:
- Service Delivery: To process and fulfill your skip hire bookings.
- Customer Support: To address your inquiries and provide necessary assistance.
- Payment Processing: To handle transactions securely and efficiently.
- Communication: To send you updates, confirmations, and relevant information about our services.
- Marketing: With your consent, to send promotional materials and special offers.
- Improvement of Services: To analyze usage data and enhance our website and services based on your behavior and feedback.
Data Protection and Security
Protecting your personal information is paramount. We employ a range of security measures to ensure your data is safe from unauthorized access, alteration, or disclosure.
- Encryption: Sensitive data is encrypted during transmission and storage.
- Access Controls: Only authorized personnel have access to your personal information.
- Regular Audits: We conduct regular security audits to identify and mitigate potential vulnerabilities.
- Data Minimization: We only collect data that is necessary for the purposes outlined in this policy.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and understand how you interact with our site.
- Essential Cookies: Necessary for the website to function properly.
- Performance Cookies: Collect information on how you use the website to improve its performance.
- Functional Cookies: Enable enhanced functionality and personalization.
- Targeting Cookies: Used to deliver relevant advertisements to you.
You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our website.
Your Rights and Choices
Under applicable data protection laws, you have certain rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to certain conditions.
- Restriction of Processing: You can request the restriction of processing your data under specific circumstances.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Objection: You can object to the processing of your personal data for marketing purposes.
To exercise these rights, please reach out through our designated channels as outlined internally.
Third-Party Services
We may engage third-party service providers to perform functions on our behalf, such as payment processing and data analysis. These third parties are obligated to protect your information and are prohibited from using it for any other purposes.
International Data Transfers
Your information may be transferred to and maintained on servers located outside your country. We ensure that any such transfers comply with applicable data protection laws and that your data is adequately protected.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Significant changes will be communicated through appropriate channels to ensure you are informed.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contract: To fulfill a contract with you, such as providing skip hire services.
- Legal Obligation: To comply with legal requirements.
- Legitimate Interests: For our legitimate business interests, provided they are not overridden by your rights.
Complaints
If you have any concerns or complaints about how your data is being handled, you have the right to lodge a complaint with the relevant supervisory authority.
Feedback
We value your feedback on our privacy practices. Please share any suggestions or concerns to help us improve our data protection measures.
Limitation of Liability
While we strive to protect your data, we cannot be held liable for unauthorized access or data breaches beyond our control. We recommend that you also take steps to protect your personal information.
Consent
By using our services, you consent to the terms outlined in this Privacy Policy and agree to the collection and use of your information as described.